Managing People at Work

Questions: You have been hired as a consultant to provide some advice to Grace and the County Medical Society Answering Service to improve her relationship with the employees and increase productivity. 1. Using a motivational theory discussed in this course, advise Grace how she could better understand what is motivating her employees. 2. Group decision-making would be an important area for Grace to develop with her employees. Discuss a group decision-making technique that would assist Grace and her team. 3. Grace needs to become a better leader. Use a leadership theory discussed in this course to advise Grace of how she can develop her leadership skills. 4. Advise Grace of how you believe improving her Emotional Intelligence will help her manage her employees better. Answers: (1). Motivational Theory In order to understand what is motivating her employees, Grace needs to follow the Maslow Motivational Theory. As per this theory the following categories are needed to motivate the employees. They are self-actualization, admiration, belongingness, security and physiological (Fosshage, 2015). Require Home Job self-actualization Education, faith, individual growth training, progression, enlargement, creativity admiration support of family, associates, community acknowledgment, elevated Status, Responsibilities belongingness relations, associates, clubs teams, depts., colleague, customers, managers, subordinates security liberty from war, poisonous, violence job security, work safety measures, fitness insurance physiological foodstuff, water high temperature, air, basic salary The above table if maintained by Grace then she will be able to understand what is motivating her employees. According to Maslow, the requirements which are lower take main concern. These requirements must be accomplished before the others are stimulated. According to this theory, if people is hungry and have adequate shelter then he does not need to go to shelter. The work and ideas of Maslow extended far beyond that of the Hierarchy of Needs (Mahni Shayganfar Sidner, 2016). The hierarchy needs of Maslow are often depicted with the help of a pyramid. Grace needs to follow the physiological needs in which she needs to take of the physical requirements for her team members. As per the security needs, Grace needs to consider personal security, economical security as well as the physical condition and welfare of her team members. Esteem deal with the fact that all the team members needs to feel appreciated. This in turn will require high self esteem as well as self respect. In this case, Grace needs to value her employees and also accept their desires. (2). Decision making Technique The group decision-making technique that would assist Grace and her friends are as follows: The first technique that must be used by Grace is the technique that is known as the brainstorming technique. In this technique a group of individuals are involved which is usually between five and ten. They need to sit around the table and generate thoughts in the form of free association. The focus will be on the generation of ideas rather than the evaluation of ideas. If a big number of views can be created, then it is probable that there will be an exclusive and inventive idea among them. Grace must write all these ideas on the black board with a piece of chalk. This will in turn help Grace and her team to view each idea and try to improve upon such ideas (Yu, 2013). This technique is very effectual when the problem is reasonably precise and can be merely defined. However, an intricate problem can be divided into parts and every part can be taken disjointedly at a time (Chai et al., 2013). The second technique is the nominal group technique. It is quite similar to that of the brainstorming technique. However, the nominal group technique is more structured. The team members of Grace can follow this technique in which they can form the group in name only and function autonomously thus creating ideas for resolving the problem on their own, quietly and in script. If Grace and her team follow this, they cannot interact with each other so that strong individuality domination is evaded. It thus helps to persuade individual creativity (Butler, 2014). In this case, Grace needs to collect these written ideas or write them on a large black board for each and everyone to view. Grace can also ask each member of her team to speak out and then she can write on the black board. In turn these ideas will be discussed by Grace with her team members one by one in turn and each team member will be encouraged to remark on these ideas for the point of explanation and improvement (Harvey Holmes, 2012). After the discussion is over, the team members will be appraised for their merits and disadvantages and each team member is essential to vote on every idea and allocate it a rank on the base of precedence of each optional solution. The idea with the uppermost aggregate position is chosen as the final resolution to the problem (Pea et al., 2012). The third technique that can be used by Grace and her team mates are Delphi technique. This technique is the adjustment of the nominal group technique. However, this technique involves obtaining the view of the specialists physically alienated from each other and unidentified to each other. This in turn will lag the team members from the unnecessary influence of others. Usually, the kinds of troubles handled by this technique are not precise in nature or connected to a particular state of affairs at a given time (Stewart et al., 2016). The steps involved in Delphi technique includes the fact that the difficulty is recognized and a sample of specialist is selected. These specialists are asked to make available possible solutions through a sequence of cautiously planned questionnaires. Each specialist completes and returns the original questionnaire. The consequences of the questionnaire are accumulated at a central position and the central manager arranges a second questionnaire based on the prior answers. Every member gets a copy of the consequences along with the second questionnaire. Members are requested to evaluate the results and react to the second questionnaire. The consequences characteristically generate new solutions or cause adjustment in the original position. The procedure is recurring until an agreement is reached (Saylor et al., 2015). The procedures involved are time consuming and is primarily useful in illuminating broad range, long term complex issues such as future effects of energy shortages that might occur. The fourth and the last technique is the didactic technique. It is appropriate only in certain state of affairs. However, it is an outstanding method when the certain state of affairs takes place. If Grace faces any problem with the team that is related to yes-no problem, then this technique will act as a solution (Rabheru et al., 2013). Since, in such a state of affairs, there must be benefits as well as drawbacks of either of the two choices, the team requisite to make the choice is divide into two sub-teams, one supporting the go choice and the other supporting the no go choice. The first team will in turn make a list of the pros of the problems as well the other team will make the cons of the problem. After the comprehensive discussions, the teams switch sides and attempt to find flaws in their own original point of view. The teams will accept the point of view and the ideas will be interchanged. (3). Leadership Skills In this the leadership theory of Trait needs to be considered. Trait used to believe that the individuals are either born or created with convinced qualities. This theory matches up with Grace. She had that potential to become a leader. The qualities are creativity, intelligence as well as sense of responsibility (Haber-Curran Stewart, 2015). Given the situation, Grace can develop her leadership skills in the following ways: Clear Vision Grace needs to have a clear vision and share the vision and the mission with her team. As a newly appointed leader, she must provide a clear path that her team can follow. However, the team must understand why the goals that are set by Grace are valuable. Grace must take time to explain this to her team in details. She must make them understand that the vision will help them to improve the business and they will also earn benefit (Lord et al., 2012). Being passionate This is the most significant aspect of a leadership skills. Grace should not only focus on the fact whether the task is finished or not. She must also have an authentic passion and eagerness for the project they are working on. She needs to start thinking differently and express her enthusiasm. She must make her team members also feel that she cares about their progress (Uhl-Bien Ospina, 2012). Morals and values If Grace makes choices and takes action out of the harmony with her morals and values, in that case she will be left with a troublesome bad feeling. However, if she makes choices and takes decision in accordance with her ethics and values it will help to succeed smoothly as a leader. If she follows that then her team mates will respect her view and leadership. Role model If Grace follows the strategy of walk the walk and talk the talk, in that case her team members will admire her and work to follow these behavior. Set ultimate goals and follow concrete achievement plans in order to improve the leadership skills, Grace needs to set a precise goal with suitable timeline. In that case, Grace needs to design her goals by moving backwards from the end of her life to the current week. Maintaining a positive approach An irritable person will never get respect from the team members. In that case, Grace needs to maintain a positive approach by looking at the bright side of the life. By being positive, a person can lead a happier life as well as get surrounded by positive person. This will in turn help Grace to magically draw stimulating offers and potentials. Improvement of the communication skills Grace needs to maintain a clear communication skill so that she can specifically communicate her vision, objectives, targets and expectations to others. This will also help Grace to listen to what other people are deliberately or unconsciously communicating. In that case, Grace needs to constantly improve her verbal and listening skills. The willing to learn from failures In this world no one is perfect. Hence, Grace needs to learn from the mistakes she will make. Being a strong leader she will be able to communicate her weakness to her team. Educate and improve The most important quality to develop the leadership skills is the continuation of improvement in every probable way. (4). Emotional Intelligence The ability to understand and manage the emotions and the people around is what is known as emotional intelligence. The individuals, who possess a high degree of emotional intelligence, know what their emotions mean and how these emotions can have an effect on the other individuals. Emotional intelligence helps a leader to succeed. The improvement of emotional intelligence will help Grace to improve her (Druskat et al., 2013). In todays world, the workers are much more conscious of whether or not they are a good fit in their place of work culture and they want their leaders to be more attentive of their needs. The employees are exhausted of playing fixtures and just want to be who they are. Caring about the team members Grace being the leader needs to balance the head and the heart. As a leader if Grace shows some maturity along with passion she will be able to balance what is required for the work as well as the human spirit. The employees do not want to feel as the herd of the cattle but as those employees who get appreciated for their work. If all this requirements are followed with proper skill that will help the individuals to perform (Gottman, 2014). Empathy If Grace can maintain having empathy, that will help her to manage the team. Leaders with empathy have the capability to place themselves in someone situation of another person. This helps the team members to develop and challenge others who are not working fairly. This also helps in giving a positive feedback (Murphy, 2014). Social skills The leaders who perform well in the social skills constituent of the emotional intelligence are excellent communicators. If Grace possesses this quality, then she will be open to listen to both good and bad news. Leaders who have good social skills are also excellent at running change and determining divergences tactfully (Kilic et al. 2013). Ability to stay cool most of the individuals faces an amount of stress in their life. Being a leader, if Grace will be able to handle the demanding condition then it will make a difference between self-confident versus reactive. Motivation The leaders who are self motivated have the tendency to work time after time toward their objectives and they have enormously superior standards for the quality of their work (Golub et al. 2014). 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